Lumina

Customer Support

Customer Support Service

An ERP system delivers the greatest value when users continue to improve how they use it after go-live. Ongoing consultation, training and system support help prevent usage from declining over time.

Support Services

  • User operation and functional consultation.
  • Troubleshooting warnings and error messages.
  • Guidance on correct operating procedures and SOPs.
  • Assistance with Generic Inquiries.
  • Assistance with data transfer between production and test environments.
  • Support for regular database backup processes.

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