Service Orders
Manage customer service requests, work requirements, service locations, equipment and related activities from one connected service record.
FIELD SERVICE
Service Management
Connect customers, service operations, technicians, equipment, inventory and billing in one integrated field service platform.
Acumatica Field Service Management connects customer information, service orders, appointments, technicians, equipment, inventory and billing in one cloud platform. Service teams can coordinate activities from the initial service request through scheduling, field execution, parts usage and completion.
Mobile access helps technicians review assigned work, customer and equipment information while updating service activity from the field. Connected inventory, purchasing, CRM and financial information can improve service visibility, reduce duplicate data entry and support faster billing after work is completed.
SOLUTION FEATURES
Powerful Tools for Field Service Management
Coordinate service requests, technicians, equipment, parts and billing through connected field and back-office processes.
Scheduling & Dispatch
Coordinate appointments and technician assignments to improve resource utilisation and provide better visibility over scheduled field work.
Mobile Field Service
Give field users access to assigned work and relevant customer, equipment and service information while allowing activity updates away from the office.
Equipment Management
Maintain equipment and service history so teams can understand the installed asset, previous work and relevant information when performing maintenance or repairs.
Parts & Inventory
Connect service activities with inventory and purchasing to improve visibility of required parts, material usage and replenishment across service operations.
Billing & Financial Integration
Connect completed service activity with billing and financial processes to reduce duplicate entry and improve the transition from field work to invoicing.
WATCH ACUMATICA FIELD SERVICE
See Field Service Management in Action
See how Acumatica connects service teams, technicians, equipment and back-office operations.