Professional Project Team
A professional and highly organised implementation team.
OUR SERVICES
Three Services. One Long-Term ERP Partner.
Our role does not end at go-live. We support customers from initial implementation through system enhancement, integration and day-to-day operational support.
01
Implementation Services
Structured ERP implementation with clear project scope, communication, schedule management and risk control.
Explore Implementation → 02Customization Services
Extend Acumatica with reports, new functions, integrations and technical enhancements tailored to your business.
Explore Customization → 03Customer Support
Ongoing user assistance, troubleshooting, operating guidance and system administration support after go-live.
Explore Support →
01 / IMPLEMENTATION SERVICES
A Disciplined Path from Planning to Go-Live
The real challenge of an ERP project begins after the contract is signed. A successful implementation requires a clearly defined project scope and a disciplined approach to delivering the system within the agreed timeline and budget.
Lumina follows Acumatica implementation methodology to help customers establish clear ownership, manage project progress and control implementation risks.
Clear Project Scope
Clearly defined project objectives, responsibilities and ownership.
Two-Way Communication
Regular and effective communication to improve implementation efficiency.
Schedule Management
Manage the project schedule and maintain clear visibility over progress.
Change & Risk Control
Disciplined control over requirement changes and project-related risks.
02 / CUSTOMIZATION SERVICES
Adapt Acumatica to the Way Your Business Works
Every business is different, and standard ERP functionality may not cover every operational requirement. Acumatica supports extensibility using widely adopted technologies such as HTML5 and C#, allowing additional functionality to be developed while maintaining a clean separation from the standard application.
Our technical team helps customers enhance the platform while keeping long-term maintainability and future upgrades in mind.
Report Development & Modification
Create new reports or modify existing reports to support business and management requirements.
System Extensions & New Functions
Extend existing functionality or develop additional features for specific business processes.
Third-Party Integration
Integrate Acumatica with external applications and business platforms.
System Version Upgrades
Support system upgrades while considering existing configurations and customisations.
Performance Tuning
Review and optimise system performance where technical improvement is required.
Technical Consulting & Training
Provide development consultation and technical knowledge transfer to customer teams.
03 / CUSTOMER SUPPORT
Keep Your ERP Useful Long After Go-Live
ERP value can gradually decline when users do not receive continued guidance, improvement and training after implementation. This is especially important as business processes evolve and new employees join the organisation.
Lumina provides ongoing support to help users operate Acumatica correctly and keep the system aligned with day-to-day business needs.
User Operation & System Enquiries
Assist users with operational questions and correct use of the ERP system.
Warnings & Error Troubleshooting
Investigate user-facing warnings and system error messages.
Operating Procedures (SOP)
Guide users on the correct system procedures for recurring business processes.
Generic Inquiry Assistance
Assist with creating additional Generic Inquiries for operational and reporting needs.
Data Environment Transfer
Assist with data transfer from the production environment to the testing environment when required.
Database Backup Assistance
Support regular database backup activities as part of system administration.
WORK WITH LUMINA
One Team from Implementation to Continuous Improvement
Whether you are starting a new Acumatica implementation, enhancing an existing environment or looking for dependable ongoing support, Lumina can support the next stage of your ERP journey.
Discover
Understand your business processes, requirements and project objectives.
Design
Map the right Acumatica solution, configuration and implementation approach.
Implement
Configure, validate and prepare the system together with your project team.
Go Live
Transition into live operations with training, readiness checks and support.
Support
Continue improving the system as your operations and business requirements evolve.