User Consultation
Provide guidance on user operations and day-to-day questions.
Customer Support Service
Keep ERP usage strong after go-live through ongoing support, consultation and training.
The source site refers to the idea of "application deterioration": after an ERP project goes live, system usage can gradually decline if organisations do not continue improving the system and providing timely user consultation and training, particularly as new employees join.
Lumina treats cloud ERP as a foundation for digital transformation and provides support intended to help organisations continue using the system effectively:
Error Troubleshooting
Assist with user warnings, error messages and operating issues.
Operating Procedures
Help users follow correct system operating procedures and SOPs.
Generic Inquiries
Assist with the creation of Acumatica Generic Inquiries.
Data Transfer
Assist with selected data movement between production and test environments.
Database Backup
Assist with regular database backup processes.